The drivers for this device are not installed. (code 28)

Date of publication of the material 27.09.2019 Article views 66 Number of likes to article 0 Number of Comments

The problem with the correct operation of software drivers is one of the most relevant and "of permanent" system failures that continue to bother users in our computer age.

One of such “giants” is an error with code 28, which signals that some component of the system or a connected device needs normal software drivers for the system to work, which the system simply did not detect.

This error often occurs after reinstalling Windows using a clean image, which suggests the absence of integrated software drivers.

What to do if error code 28 occurs while installing drivers: solution to the problem

If the system lacks a specific driver, then you need to provide it. Two options are possible here:

  1. if the Internet is working on the problem computer, then you can search for the necessary software directly in the global network;
  2. use another computer and transfer downloaded driver packages for their subsequent installation.

To find the driver you need:

  • Right-click on the “This PC” icon and select “Manage”.
  • The "Computer Management" window will open, in which expand the "System Tools" - "Device Manager" section.

Open Device Manager in Computer Management

  • Find the problem device in the list - it will be marked with a specific icon in the form of a yellow triangle with an exclamation mark - and call its properties.
  • Go to the “Details” tab and select “Hardware Ids” in the “Properties” list.

Go to Details tab and select Hardware Ids in Properties

  • Copy the last line with the name in the form "PCI \ VEN_8086 & DEV_0166 & CC_0300" - it will be needed for further search queries.
  • Open your browser and go to the site "devid.info" (repeatedly tested in work) and enter in the search line the copied line with id.

  • Upon successful search, the site database will provide all the available options for the desired driver, suitable for various types of operating system and, accordingly, for a certain bit depth. Sort the search result depending on the features of your system and click on the top option (the first is the newest driver) on the floppy disk icon to initiate the download process.
  • Download the selected file and unzip the resulting archive into a folder convenient for you.
  • Return to the "Device Manager" window and select the "Driver" tab in the previously opened properties of the component / device.

Next, click on the “Update Driver” button and then “Browse my computer for driver software”

Update device Driver Indicate path to your driver

Click on the “Browse” button and find the unpacked folder with the drivers downloaded earlier.

Click Browse button and find unpacked folder with drivers

Wait for the scan and installation to complete, and then check that the device works correctly.

Alternative option

For those who want to make a minimum of effort in solving the problem at hand, you should use automated services to find and install drivers.

One of the most popular resources is "DriverPack Solutions", which can be purchased for free at https://drp.su.

The program does not require installation, and after starting the downloaded "exe" file, the utility will automatically start scanning for the necessary drivers, after which it will offer the latest and most suitable options.

DriverPack Solutions - automatic configuring of your computer

Press the button “Expert mode”, go through the proposed tabs “Drivers”, “Software”, “Protection and Cleaning”, “Diagnostics” and select all the components that are necessary for you and offered by the “DriverPack Solutions” program.


At the end of the study of the error with the code "28" it is worth saying that the problem is elementary and does not require any specific knowledge to fix the malfunction.

However, it is useful for everyone who periodically encounters reinstalling the operating system to keep a drive with the package of the most necessary drivers on hand, which will help to avoid a lot of problems after installing a new OS.

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