As the most common problem when working with the Windows operating system is the inability to access the Internet, which is currently comparable to a “local disaster” for a single user. Similar problems can be characterized in different ways, since there are dozens of types of errors related only to connecting to the network, not to mention the problems that arise when the connection is disconnected.
Within the framework of the topic under discussion, it will be a question of a rather unpleasant situation when a user, when connected to any access point or interface, sees the message “Unidentified Network No Internet Access”.
And the reason for this situation and how it can be corrected will be discussed further.
Unidentified Network - Reasons
To begin with, the error in question is accompanied by a corresponding icon in the form of a “yellow triangle with an exclamation mark”, which immediately informs the user about the “temporary not working Internet for him”.
So, almost all the errors associated with the Internet connection have the same set of reasons that lead to the problems under consideration. These reasons include:
- The computer uses incorrect versions of network equipment drivers;
- The computer uses incorrect network settings;
- The router does not work correctly;
- Physical problems with network equipment;
- Problems on the provider side.
And on the basis of the reasons given, one should proceed to the direct return of the desired Internet access.
Solutions
Before you start any action with the OS, you should first take care of getting some personalized data: an agreement on obtaining Internet services from the provider, which contains your username and password that are used to confirm authorization, make a backup system recovery point, and if possible, find a device with working Internet, at least mobile, for example, a smartphone or tablet.
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Checking the Correctness of Driver Support for Network Equipment.
It is to verify the relevance of the versions of the drivers used on the computer, and an active Internet connection is required. You can check the relevance and download the version of the driver you need (if necessary) using the mobile Internet.
Given this fact, you should try using third-party software, for example, DriverPackSolutions, the installation file of which takes a little less than 1MB.
Download this program, run the file, and DPS will automatically scan your operating system for inconsistencies in the versions of the driver software for Windows components.
If the activity of this software (and similar ones) is in doubt, then conduct a manual search based on the ID of your network equipment, which can be viewed as follows:
As an alternative, you can simply visit the website of the adapter or laptop developer and see the information about the tested drivers directly in official sources.
- Right-click on the “Computer” (My Computer) shortcut and select “Manage”;
- In the "Computer Management" window that opens, expand the "Device Manager" section;
- Expand the “Network Adapters” category and right-click on the adapter you need and call its “Properties”;
- Next, go to the "Information" tab and among the list of properties find the line "ID";
- Click on the first line with the right mouse button and select “Copy”;
- Paste the received identifier into the search bar of the browser and search for the latest version of the driver based on the information (Date and Version) that is indicated on the “Driver” tab.
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Checking the Network Settings Used.
The correctness of the network settings used directly affects the quality of the Internet connection, as well as the availability of the very ability to make this connection. We examined in more detail about the operation of the network driver in the article: There is no driver for the Windows 10 network.
Basically, there are two main reasons for using incorrect settings: the first is the independent activity of the user, the second is the activity of the virus software.
But, the first thing to try is to conduct a test connection to the problem network using another device (smartphone, tablet, TV, etc.). If everything goes well, then you should look for the cause on the computer itself. If there is no positive progress, then more effort will be required and the search continues.
And to check the network configuration of the computer, do the following (Windows 10):
- Right-click on the “Network” icon in the tray and select “Open Network and Internet Settings”;
- Scroll down the page and open the "Network and Sharing Center";
- Next, open “Change adapter settings”;
- And right-click on the mouse to call the property of your active connection - “Ethernet” or “Wireless Network”;
- Among the marked components, find “IP version 4” (TCP / IPv4) and click on the “Properties” button;
- The further course of action depends on what you see there and on how your network is built.
If you have any addresses indicated there, then memorize them or take a screenshot, and put all modes of receiving addresses into automatic mode.
Click on the "Advanced" button and look at the other tabs, checking to see if they have dubious addresses and parameters.
If something is in doubt, by analogy with the above, remember their meanings, and turn off everything that seems unauthorized to you, and then check the availability of the network.
It is worth noting that the error in question, for the most part, lies precisely in the operation of the computer, and not in external equipment. Something is stopping your adapter from making the correct connection. This can be something like the virus that was previously mentioned, and some kind of “malfunctioning” process.
Therefore, conduct a comprehensive scan of the operating system for the presence of virus activity in any way available to you.
Also, if the problem has not been resolved, try using the services of the "NetShell" utility to reset the existing "TCP / IP" parameters, for this:
- Press the key combination “WIN + S” and enter “cmd.exe” in the search box;
- Right-click on the result and select "Run as administrator";
- In the command prompt that opens, enter and run the command "netsh int ip reset c:\resetlog.txt";
- Wait until the command completes, and then restart the computer.
You can simplify the execution of this command as much as possible by downloading from the Microsoft website a utility for troubleshooting.https://support.microsoft.com/ru-ru/help/299357/how-to-reset-tcp-ip-by-using-the-netshell-utility
The last thing to check is whether the connection is blocked by antivirus software and the firewall. During the test connection, turn off all firewalls and check if the desired network has become available.
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Router is not Working Properly.
Accordingly, if nothing suspicious was found in the settings of your computer, then there is still a small chance that the router’s settings are to blame, especially if problems arise when connecting to a wireless access point.
Basically, the error in question occurs only if the authentication settings (login and password) that were previously provided by the provider are indicated in the network settings on the router.
Other parameters, such as the type of encryption used and the authentication method, channel or wireless data transfer mode can cause connection problems, but not in a similar situation when they were able to connect, but there is no access.
It has already been said above that a contract should be prepared with the provider, where all the data necessary in the future are required to be indicated, for which the time has come. Pay attention to the following (on the example of "TP-linkArcher C50"):
- Open any browser that is convenient for you and in the address bar write “192.168.0.1” or “192.168.1.1”. Addresses may be different, you can see them on the stickers on the router;
- Enter your login and password to confirm your authority to enter the router’s web-interface. If you haven’t changed it, you can also see the same data on the sticker mentioned above. After carrying out the action described below, it is mandatory to change them to their own values;
- Go to the “Network” - “WAN” section and pay attention to the type of connection you are using. If you use the "Dynamic IP Address", then you do not need to change anything, and as a result, there is also nothing to check here, you can go straight to 4 reasons.
For other options, it is necessary to check whether all data is entered correctly.
For example, for “PPPoE” (which is also the most common type of connection), you need to specify “PPPlogin” and enter the password twice.
Particular attention should be paid to entering a password, since an alphanumeric value can sometimes be misleading. For example, on paper, which is noticed in practice, it can be difficult to distinguish “0” from “O”, and in the password this is a key difference.
In fact, only these parameters can cause this error, despite the fact that many are advised to check all possible options. For example, is the DHCP server enabled? This test will not hurt, but do not have high hopes for it.
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Physical Connection Problem.
As in the above reason, physical malfunctions, although they can, under certain circumstances, provoke the occurrence of the situation in question, but in practice are accompanied by slightly different signs. But in this case, checking the entire cable connection is one of the best solutions.
Check that the provider cable, as well as all nodes between the computer and the router, are safe and sound. The wires are not broken or twisted, not laid in close proximity to the source of strong electromagnetic interference, next to or directly on the heating radiator (yes, this happens).
That is, everything that does not meet accepted standards should be identified and timely eliminated.
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The Problem is with the Provider.
A fairly common phenomenon, which is extremely rare to detect. Many Internet providers are in no hurry to notify their users/customers about the presence of any problems in the services they provide. Therefore, even contacting technical support cannot guarantee the receipt of truthful information. The vast majority of providers, of varying degrees of popularity, have thematic forums on which information from ordinary users is published. It is there that you can often find interesting information about the existence of massive problems with disconnection, or with the lack of actual access to the World Wide Web.
Conclusion
In conclusion. It must be rightly noted that all of the above does not guarantee that the considered error will find its logical and expected solution and completion. Absolutely all errors in the operation of the Windows operating system, as well as all work related to the Internet connection, have many individual features. Therefore, in solving any mistake, the main thing is to determine the cause-effect relationship (which immediately preceded the appearance of failures ?!), which almost always leads to the actual identification of the cause. And this is the key to solving problems.